What to do if your vehicle needs towing

Do you know who to call in the event of an accident, or when your vehicle needs towing? What are the next steps you should be taking? What is the right protocol?

Your car breaking down on the road, or being in an accident, is one of those nerve-racking ordeals that no one should have to deal with. These things do happen, however, and we want to take away these stressors from you – our valuable client!

Towing operators are most often the first people on the scene of an accident, many have even saved lives by administering first aid on site. Working closely with authorities to clear the scene of an accident as fast as possible, to ensure that traffic flow continues.

With the good there is also the bad. There are some dishonest towing operators who do not belong to either of the two towing associations, namely, NATA (National African Towing Association) and UTASA (United Towing Association of South Africa). These individuals could be unreliable which might equate to excessive charges for towing and vehicle storage.

African Independent Brokers is dedicated to ensuring our clients remain safe on the roads, we believe in alleviating corrupt opportunists from taking advantage of our clients during these traumatic moments in their lives. We have principles in place for towing, ensuring that our clients do not fall victim to fraudulent actions.

As a member of our Gold Club, you have access to our dedicated towing services. In case of an emergency, you can simply call us on 0861 001 002 for assistant, and our team of highly qualified professionals will be able to assist you, 24hrs a day, seven days a week.

Once you have logged a call with one of our agents, you will receive a reference number, this number is required to ensure that your vehicle is not taken by an unauthorized towing company.

It is important that you follow the correct process by calling our offices directly. Still unsure? Contact us on 0861 001 002 for any further towing protocol queries.



African Independent Brokers (Pty) Ltd (Registration number 2012/010479/07) is an authorised financial services provider (FSP38159), Underwritten by Dotsure Limited (Registration number 2006/000723/06), an authorised financial services provider (FSP39925). Copyright © African Independent Brokers (Pty) Ltd – All rights reserved.